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For other FAQ see FAQ / Support and FAQ / General pages.
Common
How is DeviceAtlas priced?
See the Pricing page for Cloud pricing information. For Enterprise or OEM licenses, pricing depends on scale of deployment in the first case, and on the nature and degree of distribution of the product or service leveraging DeviceAtlas in the second case. Contact us directly to get a quick quote on an Enterprise license.
Is there a limit on the number of lookups/detections I can do in a month?
There are no detection limits for Enterprise or OEM customers. DeviceAtlas Cloud has certain limits in place. See the Pricing page.
What is the license duration?
DeviceAtlas is licensed on an annual basis for Enterprise and OEM customers and an annual or monthly basis for Cloud customers. See the Pricing page for more information.
I am building a site for a not-for-profit organisation. Do you have special pricing?
Yes: contact us at sales@deviceatlas.com for information on discounts.
Do I need a separate license for testing environment?
We don’t stipulate that you need an additional license for testing an application.
DeviceAtlas Enterprise
How is DeviceAtlas Enterprise licensed?
For DeviceAtlas Enterprise, the licensed unit is a data centre or availability zone, with no restrictions on internal use cases. Usage of DeviceAtlas services to support provision of B2B services is not permitted with this licensing (see next question).
Can I embed DeviceAtlas in my solution?
DeviceAtlas can be licensed as a component of B2B products and services under an OEM license. DeviceAtlas’ high performance, extreme reliability and compact footprint make it an ideal choice to incorporate device intelligence in your offerings.
DeviceAtlas Cloud
How is DeviceAtlas Cloud licensed?
DeviceAtlas Cloud Standard licensing is limited to usage of the data to support the serving of web content in a B2C capacity. The Cloud Premium licensing is more permissive and authorises usage for limited sublicensing/embedding in products or services, for limited scale applications and startup organisations with low annual revenues.
I have one website, but multiple subdomains pointing to it. How many Cloud licenses do I need?
One. The number of domains pointing to the site is not a factor as long as it is not being used to deliver a commercial service.
I plan to build many sites over the course of the year. What is the best option for licensing?
The Cloud Premium option permits usage on multiple websites. It becomes cost effective to use Cloud Premium once more than nine sites are required.
How do I cancel a Cloud subscription?
Go to your 'My Account' page, and select 'Actions' to the right of the subscription that is no longer required. It provides details on how to cancel a subscription.
Is caching of results permitted under Cloud licenses?
Yes. Caching mechanisms are provided to optimise performance.